DUNGEON WORLD

SUPPORT & HELP CENTER

Contact Us

Running into a bug, a crash, a purchase issue, or just have a question? Reach out directly and we'll get back to you as soon as we can — usually within a couple of days.

✉ Email Support colin.damage@gmail.com

Frequently Asked Questions

How do I remove ads / unlock unlimited continues?
From the "Run Over" screen, tap Remove Ads — $1.99 (or Continue Instead — $1.99). This is a one-time purchase processed securely through Apple's App Store — Dungeon World never sees or stores your payment details.
I already paid — how do I restore my purchase?
On the "Run Over" screen, tap Restore purchase at the bottom. If you're signed in with the same Apple ID you used to buy it, your unlock will come back automatically. If it doesn't, email us and we'll help sort it out.
How does "Watch Ad to Continue" work?
You get up to 2 free ad-supported continues per run. Watch the short video to the end and you'll drop right back into your run. Once you've used both, you can restart for free or unlock unlimited continues with the one-time purchase above.
The game won't load, is stuck on a black screen, or keeps crashing.
First, try force-quitting Dungeon World and reopening it. If that doesn't help, make sure you're on the latest version from the App Store, and check that your device has a few hundred MB of free storage. Still stuck? Email us with your device model and iOS version and we'll dig in.
Do you collect my personal data?
Dungeon World doesn't require an account and doesn't collect personal information. Ad personalization and the App Tracking Transparency prompt are covered in full in our Privacy Policy.